At SheetLabels.com we offer the following as outlined below in our Terms and Use of Services:
100% Refund or Exchange on any defective blank label orders.
100% Refund or Reprint on any defective printed orders.
Terms and Conditions of Use and Services at SheetLabels.com
Welcome to SheetLabels.com. This web site is provided to you by Sheet Labels, Inc. dba SheetLabels.com. The following information outlines the rules that govern your use of the SheetLabels.com (www.sheet-labels.com and/or www.sheetlabels.com) website. Please note that your use of the SheetLabels.com site (the “Site”) constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. SheetLabels.com reserves the right to update, modify, change, or remove these Terms and Conditions at any time without prior notice to you. Your use of the Site following any such change constitutes your unconditional agreement to follow and be bound by these Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use the Site.
All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. If a User submits a request on the Site to purchase labels, printed products, design services, printing services, or other services, the User agrees that all charges, taxes and shipping/handling fees will automatically be charged to the credit card or paid by the User with an approved payment method. We require each order placed on the Site to be fully paid, including shipping and handling fees, if applicable, before we complete an order. We will not begin working on an order until we receive this full payment.
Once an order has been submitted by a customer online on this Site and has been sent to production for completion, no changes are allowed to the order. After an order has been sent to production, the customer is responsible for paying the entire amount of that order along with any applicable taxes and shipping/handling fees, unless otherwise noted in writing by SheetLabels.com.
At SheetLabels.com, we strive to provide our clients with the best possible blank and printed label and print services experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department and we will document your complaint.
At SheetLabels.com we offer:
100% Refund or Exchange on any defective blank label orders.
100% Refund or Reprint on any defective printed orders.
Defective or Incorrect Products: All of our materials are sold with the understanding that the customer has determined the stock (paper material, label material, adhesives, liners, usability, suitability, print quality, and all related variables to the purchased product) is suitable for the application prior to the time of purchase. Approved custom products are non-refundable. Determination of any product claimed to be defective is at the discretion of management. Refunds, returns, or exchanges of any kind will be pending an evaluation by management. In most cases, clients will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service in order for their product's defectiveness to be determined. Custom printed orders are not generally able to be identifiable as defective products.
Any and all policies are subject to change without prior notification. All requests for returns, exchanges, refunds, notices of product defectiveness, or credits must be received within 30 business days of any standard blank label items being delivered, and within 1 business day of any custom printed products or custom label items being delivered. Any returnable products require RMA # to be issued. Re-stocking fees and/or other fees may apply to returns depending on the valuation and/or defectiveness rating, at the discretion of management. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager's discretion. Cancellation of custom items which are non-standard items or products (custom sizes, custom materials, or custom design and/or printing) are subject to additional handling or processing fees that may amount to the full price of the original order.
We offer USPS and UPS shipping options, as well as a Local Pick Up option on the Site. Other freight carrier options may be provided on a case-by-case basis to you for larger orders. When choosing a shipping option, please remember that if you are ordering blank labels we will typically ship the item the same business day to you if you place your order before the production cut off times. On the product detail pages of the Site there is a time clock with an estimation of when blank orders should ship. If you are ordering a printed product from the Site, please keep in mind that all turnaround options do not include shipping transit time. Shipping transit times are different for every shipping option and carrier chosen. UPS and Fedex both work on standard business days (Monday-Friday), and do not deliver on Saturday (unless Saturday delivery is specified) or Sunday. Please do not include the day that your package ships when calculating delivery days in transit. It is the customer's responsibility to acknowledge and understand this when choosing a shipping method and carrier option. Shipping times vary, and SheetLabels.com assumes no responsibility for delays caused by shipping carriers, weather, or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in service, the breakdown of equipment, etc. SheetLabels.com's responsibility is limited to processing and preparing your order and providing it to your chosen shipping carrier. Local Pick Up orders will be kept at SheetLabels.com's facility for 30 days and then shipped directly to the customer and customer will be billed the applicable ground shipping and handling fees.
International Shipping: Customs, Duties, and Taxes Information
The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. These costs are not included in the item price or the shipping cost. The recipient is responsible for any additional charges. SheetLabels.com has no control over these government-imposed charges and cannot determine what they may be in advance. Please contact your local customs office for information.
To avoid a delay in receiving your order from customs:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- Under no circumstances will SheetLabels.com make any payments for Custom, Duties and Taxes associated with orders placed with us.
Our Sales Tax Policy
SheetLabels.com charges sales tax to orders shipped to a destination within the states of New York, Vermont and Pennsylvania. If you are tax exempt, you need to email or fax to us your tax exemption certificate. Tax documents can be sent directly to firstname.lastname@example.org or faxed to (518) 798-0289 for processing.
Printed Services Proofs
If requested, an online proof will be available for your review after we have received your file upload or file within an email. Actual time will vary depending on our current workload. No job will be sent to press without your approval. It is the customer’s responsibility to approve such proofs. We are not liable for delays in the order caused by customer's non-approval of the proof.
A digital proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops, and any final text. Electronic proofs do not show transparency and over print issues. Electronic proofs do not accurately show RGB, CMYK, or Pantone color models.
The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to the approval by the customer. It should be checked against the original file for possible errors in layout, copy, spacing, punctuation or image placement. Customer is fully responsible for all that is contained in the final proof.
SheetLabels.com offers hard copy proofs which show reasonable likeness to the final printed pieces. Such hard copy proofs are recommended for color-critical art and must be requested by the customer when the print order is made.
Hard copy proofs are printed on the actual material that the final order will be printed on in order to show a closest likeness to the final order. Although we make a best effort attempt to display to you how the final order will print, variations may occur depending on the materials, colors, and other variables. Hard copy proofs involve additional fees and do extend the amount of time needed to complete a job. Approvals on any digital proofs or hard copy proofs must be received by SheetLabels.com prior to daily production cut off times. We make every effort to provide the best possible printed results but it is the responsibility of the customer to determine if they need a hard copy proof with their printed order.
Printed Color Accuracy
We will reproduce color from submitted print-ready files as closely as possible, but cannot guarantee an exact match in color and color density. Because of inherent limitations with the printing process accuracy of color reproduction is not guaranteed. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on digital proofs that you approve. Digital proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.
Printed Order Turnaround Time
Printing turnaround time begins once your order has been placed, paid for in full, and the artwork for the order has been approved for printing. When the approval has been received, the printing turnaround begins. For our 24 Hour Rush turnaround option, orders must be received by 12:00 Noon EST, and proofs must be approved by 3:00PM EST to have the item shipped out of our facility the next business day. In other words, if you approve a proof on your 24 Hour Rush Turnaround order by 3:00PM EST Monday, it will ship out of our facility by end of business day Tuesday. If your proof is approved after 3:00PM EST on Monday, your order will ship that Wednesday.
For all other printed order turnaround options on the Site, orders and files must be received by SheetLabels.com and artwork proofs must be approved by the customer by 6:00PM the same business day in order for printing turnaround to begin the next business day. For example, if you place an order with a Standard 5 Day Turnaround and approve the proof by 6:00PM EST on a Wednesday, Day 1 of the printing turnaround would then be Thursday, Day 2 Friday, Day 3 the following Monday, and so on until Day 5 the following Wednesday your order would then ship from our facility. If the approved proof is approved after 6:00PM on the same business day, the turnaround would then be extend by one day for every day the customer is late in approving the proof.
Printed order turnaround options for orders with approved proofs by production cut off times and payment in full is guaranteed. In the rare event SheetLabels.com fails to meet a promised deadline, the remedy is limited to a pro-rated refund of any rush charges or a courtesy rush on your next order. Cancellation of an order based on printing turnaround is only allowed if the customer indicates in writing (email or a note posted to an order) when placing the original order that a job in the order is time sensitive and must be shipped by target date based on printing turnaround option selected. SheetLabels.com will not be responsible for shipping-related costs on orders that do not go out by the due date.
Our creative and prepress departments do check artwork before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to SheetLabels.com. By submitting artwork to SheetLabels.com with an order you certify that you have the right to use the image(s) in your artwork files.
Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of any offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. SheetLabels.com reserves the right to refuse any order for any reason without an explanation, and we will refuse an order that is, in our opinion, inappropriate, illegal in nature, or infringes on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions.
Custom Tooling or Dies
Any and all tooling, dies, equipment, drawings, technical know-how, and other preparatory items, when fabricated or procured by SheetLabels.com, shall remain the exclusive property of SheetLabels.com, notwithstanding any expense or preparation fee charged to Buyer, and no use of the same shall be made by Buyer without the express prior written consent of SheetLabels.com.
No Liability for Errors
SheetLabels.com is not liable for errors in a final printed product that artwork has been approved by the customer, caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, Finished Product Size. Sheet Labels, Inc. does not make any changes on customer files. SheetLabels.com is not liable for any turnaround errors that are because of a delay in communication received from a customer, shipping address information provided by the customer inaccurately, or any other mistakes in information provided by the customer.
Printed Services Complaints
All complaints must be received and documented within 1 business day of receiving your printed order. Should your order contain any manufacturing defects, or errors that are the sole responsibility of SheetLabels.com (as determined by SheetLabels.com), we would re-run your job at no charge.
General Site Content
You, the User, acknowledge that all content included on this Site, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, software, user interfaces, methods, processes, written and other material and compilations (collectively, "Content") are intellectual property and copyrighted works of SheetLabels.com and/or various third-party providers ("Providers"). Reproductions or storage of Content retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code.
Corporate Identification and Trademarks
“ SheetLabels.com ” , “ Sheet Labels ”, and any and all other marks appearing on this Site are trademarks of SheetLabels.com in the United States and other jurisdictions ("Trademarks"). You may not use, copy, reproduce, republish, upload, post, transmit distribute or modify the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without Sheet Labels, Inc's prior written consent. The use of Trademarks on any other Web site or network computer environment is prohibited. SheetLabels.com prohibits the use of Trademarks as a "hot" link on, or to, any other Web site unless establishment of such a link is pre-approved by SheetLabels.com in writing.
Restriction of Use
You may only use this Site to make legitimate requests to purchase the products or services offered (each, a "Request"), and shall not use this Site to make any speculative, false or fraudulent Requests. You may not use robots or other automated means to access this Site, unless specifically permitted by SheetLabels.com. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site. You agree to promptly update your membership information (if applicable) in order to keep it current, complete and accurate.
It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.
Permission is granted to electronically copy and print in hard-copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or Content on this Site, including reproduction for a purpose other than that noted above without SheetLabels.com's prior written consent is prohibited.
General Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SHEETLABELS.COM — INCLUDING ITS RESPECTIVE PAST, PRESENT, OR FUTURE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AFFILIATES (COLLECTIVELY, THE "COMPANY") — BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, R FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If, notwithstanding the above, the Company or a member of the Company is found liable for any loss or damage relating to the use of this Site, the User agrees that the liability of any such party shall in no event exceed the fee or charge to the User assessed by SheetLabels.com for making a Request.
You agree to defend, indemnify and hold harmless SheetLabels.com and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site. You also certify that you own rights to or have a license to use the image(s) being reproduced as part of your printed order.
Users' Clients and any Third Parties
If you use this Site to submit Requests for or on behalf of a third party ("Third Party"), you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third Party of all Terms and Conditions applicable to all products or services acquired through this Site, including all rules and restrictions applicable thereto.
Each User using this Site for, or on behalf, of a Third Party agrees to indemnify and hold each Covered Party harmless from, and against, any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third Party's or the User's failure to fulfill any of its obligations as described (above). The User is directly responsible for any Request submitted, including related fees, charges and performance obligations.
User Comments and other Submissions
All comments, feedback, suggestions and ideas disclosed, submitted or offered to Company in connection with your use of this Site (collectively, "Comments"), shall become and remain the exclusive property of SheetLabels.com . The Comments may be used by the Company in any medium and for any purpose worldwide, without obtaining your specific consent and you relinquish all rights to such Comments. The Company is not under any obligation to maintain your Comments (and the use of your first name and first initial of your last name with any comments) in confidence, to pay to you any compensation for any Comments submitted or to respond to any of your Comments. You agree you will be solely responsible for the content of any Comments you make.
Links to Third Party Sites and Services
To the extent this Site contains links to outside services and resources, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. The Company does not guarantee or warrant the accuracy or completeness of the information or content included on the Web sites of these outside services and resources. The outside services and resources are in no way related to SheetLabels.com , and are neither its employees nor agents.
Online Contests and Rewards
SheetLabels.com may give you the opportunity to participate in contests from time to time. We reserve the right to change, modify, or deny any reward at any time for any reason. Privacy is important to us and we will never share your information with third parties for any reason. For official contest rules and details, please visit http://www.sheet-labels.com/contests
Termination of Usage
User access to all or part of this Site may be terminated or suspended at any time, without notice and for any reason.
The captions in these Terms and Conditions are only for convenience and do not, in any way, limit or otherwise define the terms and provisions of these Terms and Conditions.
SheetLabels.com is not responsible for any errors or delays in responding to a Request caused by an incorrect email address provided by you or other technical problems beyond their control.
SheetLabels.com is not responsible for making sure that the shipping address entered by the customer in the order is accurate.
The internal laws of the State of New York shall govern the performance of these Terms and Conditions, without regard to such state's conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in Warren County, New York for all disputes arising out of, or relating to, the Terms and Conditions and use of this Site.