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Why is my order on hold?

Your order may be placed on hold for a variety of reasons. We will always email you notifying you of the on-hold status and reason. These appear as automated emails and are sent from support@sheetlabels.com. Be sure to check your junk/spam folder as well as these may be inadvertently delivered there. If you are unsure why your order is on hold, please contact Sheet Labels and a member of our client services team will assist you. Common reasons for orders being placed on hold include the following:

Customer Related

  • Awaiting New Artwork
  • Awaiting Decision/Approval to Move Forward
  • Proof Approval Needed
  • Customer Hold

Sheet Labels Related

  • Material Delay/Shortage
  • Quality Concern(s)
  • Faulty/Damaged Die, New Die Needed
  • Accounting
    • Pending Refund/Cancellation

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Need help? We’re here!

Our expert customer service team is ready to help you with any questions or concerns you may have. Real time help is available Monday through Friday 9AM - 6PM EST
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